Bri Mitchell

About Bri Mitchell

I build operational systems that help Customer Success (CS & CX) teams execute in high-growth chaos.Over the past decade, I\'ve worked across PE-backed SaaS companies, enterprise technology, and bootstrapped startups, building the infrastructure that lets teams scale without breaking. What I\'ve done:→ Recovered $3.5M in at-risk customer value and stabilized Net Revenue Retention from the low 80s to near 100% by designing health scoring frameworks, intervention playbooks, and scalable retention workflows→ Implemented a customer success platform (Totango) that doubled account coverage without adding headcount while improving product adoption by 60%→ Served as Chief of Staff through a PE post-acquisition transition, managing cross-functional execution across Product, Technology, GTM, and Operations during restructuring and leadership changes→ Built 0-to-1 Customer Engagement programs that drove 170% revenue growth through data-driven engagement strategies and accountability frameworks→ Scaled a bootstrapped agency from zero to $684K ARR by designing all core operating systems (CRM, project management, reporting) and establishing execution cadences that enabled 93% growth at peakI thrive in environments where someone needs to build operational infrastructure from scratch or stabilize systems that haven\'t kept pace with growth. My approach: design processes that make teams\' lives easier, not add bureaucracy.

Experience

1. Head of Operations (Founding Operator)

   Bloomly Digital

   May 2024 — Present

   Built the operating model for a bootstrapped digital marketing agency from the ground up, designing all core systems (CRM, project management, billing, reporting) that enabled the business to scale to $684K ARR in first year while maintaining quality standards. Established operational cadences and accountability frameworks that supported 93% revenue growth at peak while managing 10+ global team members and delivering near-100% on-time completion. Transitioned to a fractional advisory role following operational system build-out.

Education

• Penn State University

  Bachelor’s Degree, Public Relations, Advertising, and Applied Communication

Skills

• Google Apps Administration
• Windows Xp
• Mac Os X
• Microsoft Exchange
• Vmware Esx
• Active Directory
• Windows Server
• Linux System Administration
• Hardware Installation
• Cisco Routers
• Office 365 Administration
• Microsoft Sql Server
• Php
• Microsoft Lync
• Software Installation
• Windows 7
• Hp Procurve Networking
• Network Security
• Vpn
• Hp Server Hardware
• Windows Phone
• Cisco Firewall Security
• Vmware Workstation
• Python