Brilianny Suzaña-Mejia
Patient Experience Specialist @Medmo
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WORK HISTORY
Patient Experience Specialist @Medmo
Deliver high-quality, bilingual (Spanish-English) support to patients across the U.S, helping them navigate imaging services with clarity, compassion, and professionalism.• Drive patient satisfaction by resolving complex scheduling, billing, and access issues in coordination with imaging centers and clinical teams.• Educate patients on procedures and preparation requirements, reducing no-show rates and improving care outcomes.• Consistently exceed performance metrics in call volume, resolution speed, and patient experience, while maintaining accurate, compliant documentation.• Actively contribute to workflow optimization by identifying service gaps and sharing actionable feedback with leadership and cross-functional teams.
EDUCATION
New Jersey City University
Study Abroad- Rome, Italy
New Jersey City University
Bachelor’s Degree, Psychology
Universidad Pontificia de Salamanca
Study Abroad- Salamanca, Spain
Kean University
Pre-Professional Program, Speech-Language Pathology/Pathologist
H. A. College of Commerce
Study Abroad- India
ABOUT BRILIANNY SUZAÑA-MEJIA
Energetic Operations Executive adept at overseeing cross-functional teams in fast-paced and dynamic environments. Strengths include performance improvement, organizational restructuring and team building. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
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