Brijmohan Munjal
Team Manager-Digital Operations MBA-HM | CSM® | LSSGB US Healthcare ( Payer and Provider )
- Role
- Team Manager at Cognizant
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Brijmohan Munjal
A highly experienced and results-driven professional with 10+ years of strong background…
Experience
Team Manager
Feb 2023 — Present · Gurugram, IN
Maintaining SLA for assigned Customers and Accounts. Ensuring Quality more than 98%. Worked on Major Account with the Nuance Project.• Effectively managed the pool of providers, as per the requirement. Ensuring equal distribution of the volume between all the SPE/FTEs. Monitor workflow and allocate resources appropriately.• Use of the Data Analytical and Data Visualisations Tools (Power Bi and Microsoft Excel) for the day-to-day Operations for the better utilization of the team, TAT, and Quality.• Creating Dashboard for the leadership, to track and update on assigned SLA for accounts and customers• Work closely with customer-facing Operations Manager to communicate metrics, establish escalation points.• Manage account specifics updates for all assigned accounts; ensuring team members are kept apprised of any changes and ensuring changes are being implemented correctly according to standards.• Monitor all direct reports to ensure performance metrics are maintained. Motivate teams as needed to ensure quality and TAT maintenance.• Manage quality challenges and escalate to Quality Compliance Team and Operations Manager as needed.• Maintaining EHR access, escalations and update.• Experience in proofreading, editing, and evaluating documentation against quality metrics preferred; ability to work independently with clear communication.• Collaborate and partner with peers to share knowledge and improve business results by recommending and implementing process improvements.• Create a culture of dedication to patient and client while balancing needs of direct reports and company.• SPE support, development, and performance management of team members. Coordinate new SPE orientation and training.• Actively participated in coordination of account transitions to global team and/or US/global business partner SPE with Training Team, Special Teams Manager, and Operations Managers as necessary.
Education
Guru Harkishan Public School
12th
2004 — 2005
IIHMR University
MBA IN HOSPITAL AND HEALTH MANAGEMENT
2016 — 2018
ITS Centre for Dental Studies and Research
MPT NEUROLOGY
2012 — 2014
ITS Centre for Dental Studies and Research
BPT
2005 — 2010
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