Brijhae Johnson
Client Services Analyst at athenahealth
- Role
- Client Services Analyst at athenahealth
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Brijhae Johnson
Current Cybersecurity student at Gwinnett Technical College, looking for Entry Level Information Technology Roles. Interest include: Cybersecurity, Customer Service, IT, Help desk.
Experience
Client Services Analyst
Sep 2021 — Present
Help customers troubleshoot and navigate through workflows by phone, chat, or case. Diagnose complex software issues and provide clear direction to resolve client inquires. Provide timely resolution, tracking, and response to all client support tickets via Salesforce Communicate with internal teams to resolve issues and increase expertise in certain skillsets
Education
Kennesaw State University
Bachelor's degree, Medical Sociology
2015 — 2018
Gwinnett Technical College
Associate's degree, Cybersecurity
2020 — 2021
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