Brijesh Bhardwaj
Technical Authority Expert at Ericsson
- Role
- Technical Authority Expert at Ericsson
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Brijesh Bhardwaj
Experienced Senior Solution Integrator with a demonstrated history of working in the…
Experience
Technical Authority Expert
Oct 2019 — Present · Bengaluru, IN
Roles and Responsibility: T-Mobile is a United States–based wireless network operator. Its headquarters are in Bellevue, Washington, in the Seattle metropolitan area. T-Mobile is the third-largest wireless carrier in the United States. T-Mobile provides wireless voice and data services in the United States, Puerto Rico and the U.S. Virgin Islands and serves as the host network for many mobile virtual network operators. BNE is Bulk Notification Engine. This application is mainly used for message processing and maintenance.• Responsible for handle issues on timely manner without breaching SLA. Provide support to application and ensure always it’s ready for business.• Conducting routine system health checks, scripts enhancements and maintenance of database etc. Accordingly.• Raise CR and give necessary information to development team to fix the bug.• Responsible for application services deployment, patch installation and application license deployment.• Responsible for solving user queries from various media like Interchange chat channel, Mails and on telephone.• Monitored ticket queues through PIER Tools including tickets generated by Delegator.• Handling major incidents.• Performing Request fulfilment task as per the new request came in request portal, JIRA.• Co-ordinate with other teams for change management as change coordinator and preparing implementation plan. Took active participation in preparing knowledge base.• Providing Support to Client on 24/7 bases and on call as well.
Education
Guru Nanak Dev University, Amritsar
Bachelor's degree, Computer/Information Technology Administration and Management
2009 — 2012
Central Board of Secondary Education
Matriculation, Mathematics
2005 — 2007
Central Board of Secondary Education
Senior Secondardy, Non - Medicals
2007 — 2009
Sikkim Manipal University - Distance Education
Master of Computer Applications (MCA), Computer/Information Technology Administration and Management
2012 — 2014
Skills
- Vpn
- Domain Management
- Oracle
- Citrix
- C++
- Unix
- Kenan Fx
- Microsoft Office
- Pl/Sql
- Windows Vista
- Windows 7
- Sql
- Microsoft Sql Server
- Lotus Notes
- Lotus Traveler
- Troubleshooting
- Internet
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