Brijesh Kumar

About Brijesh Kumar

Energetic Supply Chain & Logistics Professional with 6.7 years of core experience…

Experience

1. Store Manager

   bigbasket

   Jun 2025 — Present · IN

   Key Responsibilities:Operations & SalesDrive store performance and achieve sales, shrinkage, and profit targets.Manage order processing, pick-pack-ship operations (in dark stores).Ensure timely order fulfillment and smooth coordination with delivery partners.Maintain store cleanliness, hygiene, and visual merchandising (in Fresho outlets).Inventory & StockEnsure accurate stock levels and timely replenishment through coordination with warehouse and supply chain teams.Manage product shelf life, returns, and minimize wastage (especially perishable goods).Conduct regular stock audits and report discrepancies.Customer ExperienceResolve customer complaints and ensure prompt, friendly service.Promote BigBasket’s digital platforms, loyalty programs, and offers to walk-in customers.Maintain high Net Promoter Score (NPS) through service excellence.Team ManagementHire, train, and manage store staff including pickers, cashiers, and delivery coordinators.Prepare shift rosters and ensure adequate staffing at all times.Monitor employee performance and provide coaching/feedback.Reporting & ComplianceMaintain sales records, expense budgets, and daily MIS reporting.Ensure compliance with safety, quality, and FSSAI standards.Follow all SOPs laid out by the central BigBasket operations team.

Education

• Motiram Baburam Government Post Graduate College, Haldwani

  Bachelor of Commerce - BCom, Business/Commerce, General