Brijesh Kumar
System-wide Solution Architect at Ericsson
- Role
- System-wide Solution Architect at Ericsson
- Location
- Ghazipur, UP, IN
- LinkedIn followers
- 500 followers
About Brijesh Kumar
Experienced ITSM/ServiceNow Consultant with a demonstrated history of working in the information technology and services industry. Skilled in Requirements Analysis, ITIL, Agile Methodologies, IT Service Management, Project and Portfolio Management, Service Portal and integration. Involved in Roadmap discussion for future ITSM Suite implementations. Working closely with customers on the technical requirements to provide ITSM solutions.Architecture/designed ITSM/Non-ITSM solution using ITSM capabilities. Leading fresh implementations of ITSM as a Solutions Architect. Maintaining Steady State support for single and multi-tenant environments of ITSM Involved in assessment of existing ITSM framework and providing consultation for migration. Involved in workshop and alignment of process with ITSM tool. Initiated pre-sales activities, consulting services and products Developed projects’ scopes (SOW, scope of work),Effort estimation, Cost estimation and prepared proposals. Involved in requirement signing off, Resource planning and SOW creation. Lead ITSM implementation for Multiple domains.•Service Management - Hands on Experience doing an leading teams in BMC ITSM and CMDB Implementation, Upgrade, Roll Out•Broad experience in IT life cycle (development, integration, testing, operations, project mgmt.)•Strong contract negotiation and customer relationship management skills Managing technical team spread across different Geographical Locations•Proven track record of achieving complex and challenging objectives
Experience
System-wide Solution Architect
May 2024 — Present
Education
Uttar Pradesh Technical University
B.Tech (Computer Science and Engg.), Computer Science and Engg
2004 — 2008
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