Brijesh Brijesh
Mis Executive @Maruti Suzuki India Limited
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WORK HISTORY
Mis Executive @Maruti Suzuki India Limited
Delhi, IN
EDUCATION
EIILM University
Bachelor of Arts - BA
ABOUT BRIJESH BRIJESH
Direct Reporting to National Head (Customer Experience & Operational Excellence). • Coordination with field team (28 employees) for driving business agenda • In-depth analysis of customer complaints with Category analysis & territory wise analysis • Tracking of customer experience for ARENA and NEXA channel through customer Delight Index. • Key reports related to enquiries, booking & retails with source wise analysis • Dashboards on correlation with enquiry source and customer experience (Complaints & CDI) • NPS tracking and All India region wise and in depth dealer wise analysis • Key Dashboards Preparation for National head to track KPIs. • Manpower Audit at dealerships through Manpower detail. • Automation of All India Dealer communication mailers for faster and clear communications
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