Brijaditya Chile

About Brijaditya Chile

Customer Success and Operations professional with 2+ years of experience in SaaS, analytics, and enterprise systems. Proven ability to manage high-scale user onboarding (8,600+ users), deliver customer support, track adoption trends, and liaise with product teams for issue resolution and feature improvements. Skilled in Excel, SQL, and BI tools to generate insights that drive user retention and product optimization.

Experience

1. Customer Success Manager

   Fynd

   Jul 2025 — Present · Mumbai, IN

   Working as a Customer Success Manager with Fynd (Shopsense Retail Technologies Ltd.), responsible for:1. Customer Success - RBL (Reliance Brands Limited) Store OS: responsible for handling day-to-day activities for 20+ RBL Brands (VERSACE, DIESEL, Michael Kors, Superdry, Hunkemoller, etc.):a. Employee Onboarding, Training and Adoption: onboarding and training store personnel and brand staff to ensure seamless adoption of Fynd\'s \"Endless Aisle\" solution - Store OS and Fynd Platformb. Order Management - helping store personnel keep track and manage orders placed through Store OS to uphold the hassle-free delivery experience promise and to further enhance customer delightc. Product Cataloging and Discount & Coupon Management: assisting the merchandising and planning teams of all RBL brands using Store OS with cataloging the latest season collections in time and ensuring timely implementation of coupons and discounts for any incoming promotional events or sale events2. Adoption - Retail Tech Initiatives: responsible for driving adoption for retail tech initiatives with Fynd\'s adoption team implemented for formats under Reliance Retail Limited (RRL):a. Fynd Kio - Fashion Factory: monitored and helped drive adoption for a self-checkout kiosk at Reliance Fashion Factory. Contributions directly resulted in revenue generation of INR 5L+ in the pilot phase.b. Scan & Go - TRENDS, AZORTE: responsible for conducting periodic sanity checks and reporting back any gaps to ensure seamless operations for the mobile self-checkout solution.

Education

• Chettinad Vidyashram, Chennai

  Elementary School

  2009 — 2011

• Shri Gujarati Samaj A.M.N.E.M School, Indore

  Higher Secondary School, PCM

  2015 — 2017

• Delhi Public School, Indore

  High School

  2011 — 2015

• NMIMS Indore

  MBA Tech. (Computer) + (Operations)

  2017 — 2022