Brigitte Brabant
IT Customer Service Representative (Air Canada & Co-operators) @Kyndryl
Montreal, CA
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jul 2019 — Present
IT Customer Service Representative (Air Canada & Co-operators) @Kyndryl
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Montreal, QC, CA
Provide technical assistance to customers through phone calls, chat, or email Troubleshoot and resolve customer issues or escalate as needed Assist customers with implementing solutions Train new team members Assess call and ticket quality Create documentation
SKILLS
Project ManagementData WarehousingManagementIT Project & Program ManagementDatabasesIT Infrastructure ManagementBusiness ProcessBusiness AnalysisChange ManagementErpIntegrationOracle
ABOUT BRIGITTE BRABANT
Bilingual professional with more than 20 years of experience in operations, project…
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