Brigitta Nagy
Care Coordinator @The Adam Practice
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WORK HISTORY
Care Coordinator @The Adam Practice
Poole, GB
As a Klinik Triage Administrator at The Adam Practice, I manage and process daily patient appointment requests submitted through reception and online systems, ensuring timely and accurate handling in line with clinical guidance. I communicate directly with patients, often in emotionally challenging situations, and handle occasional verbal abuse with calm professionalism, empathy, and firmness. Communication is one of my key strengths, allowing me to explain processes clearly, de-escalate difficult interactions, and provide reassurance while maintaining clear boundaries. I keep detailed records using System One and work collaboratively with clinical teams, always adhering to NHS protocols and data protection policies. My role requires emotional resilience, attention to detail, and a patient-centred approach in a fast-paced healthcare environment.
EDUCATION
The Open University
Business Management and marketing, Business, Management, Marketing, and Related Support Services
Farkas Kempelen Business School
Business assistant certificate
ABOUT BRIGITTA NAGY
Welcome to my profile I\'m Brigit, I have over 10 years of experience in sales and management. Currently studying for a BA(Hons) Business management and marketing degree while working as a Care Co-ordinator at The Adam Practice. Moving from working in the private sector to the public sector has been an eye-opener, and I find my own values truly align with the values of the NHS.Ideally, I would be interested in leadership roles within the NHS, as my interest and my business studies would make that my next goal!My passions are business development and people-focused management.I am a dedicated networker, and my excitement for good business is contagious!I`m always up for learning new things and taking on jobs where I can grow, if you have an exciting opportunity for me, please let me know.
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