Todd Randall

Senior Forecast Analyst @Young Living Essential Oils

Lehi, UT, US

Create and maintain all forecast models estimating expected volume, and the resulting capacity plan reporting for North American and International Workforce Management teams worldwide. These systems manage and estimate accurately millions of customer contacts per year, providing early warning and insight into the most effective and cost-efficient staffing levels needed for expected contact volumes. Models provide accurate estimates that are sensitive to the day of week, and to the day of month, down to the 30-minute interval level, including shift and staffing recommendations consistent with these projections.

University of Utah

Bachelor's degree, Economics