Bright Awuku-Boateng

WORK HISTORY

EDUCATION

SKILLS

ABOUT BRIGHT AWUKU-BOATENG

Customer‑focused and commercially driven Customer Experience (CX) leader with almost two decades of experience across Customer Experience, Customer Success, Account Management, Service Delivery, and Business Development. Currently leading Customer Experience for UKI & Europe at DXC Technology, partnering with enterprise clients and cross‑functional teams to drive measurable customer value, retention, NPS improvement, and long‑term revenue growth across managed services and complex IT environments.My work sits at the intersection of customer advocacy and commercial performance - designing, embedding, and scaling CX strategies aligned to enterprise business outcomes. I bring a strong track record of stabilising at‑risk enterprise accounts, strengthening executive and C‑suite relationships, and influencing senior stakeholders to build trusted, long‑term partnerships.With experience in SaaS across Insurance, Accounting, Commercial Real Estate, Telecoms, and Managed Services, I offer a broad perspective and operate confidently in complex, multi‑vendor, multi‑stakeholder environments. This background enables me to translate customer insight, feedback, and service performance data into scalable, outcome‑driven customer experience models.I lead with a pragmatic, insight‑led, customer‑centric approach, combining technical fluency from a Computer Systems Engineering background with strong commercial and financial acumen. I’ve delivered year‑on‑year improvements in NPS, CSAT, customer satisfaction, retention, expansion revenue, and service performance by balancing operational delivery with strategic CX design.At DXC, I’m responsible for shaping and scaling customer experience programmes across the UK and Europe, aligning sales, service delivery, and leadership teams around a shared CX vision. My focus is on consistency, governance, executive engagement, and measurable impact, ensuring customer experience supports enterprise growth and sustainable business performance.I’m passionate about turning customer insight into strategic action, empowering teams, and building high‑trust executive relationships. Whether leading executive business reviews, navigating complex service challenges, or driving CX transformation, my focus remains delivering exceptional customer experiences that create lasting value.Specialties:Customer Experience (CX)| Customer Success | Enterprise Account Management | SaaS | Managed Services | Service Delivery | Strategic Customer Engagement | Executive Stakeholder Management | B2B Partnerships | Telecoms | PRINCE2 | Business Analysis