Brienna Miller
Customer & Partner Success | Insurtech SaaS | Building Scalable CS Motions in High-Growth Environments
- Role
- Senior Customer Success Manager at Leeo
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Brienna Miller
Customer and Partner Success Manager with 5+ years of experience across SaaS, insurance, and insurtech, helping enterprise clients drive measurable outcomes through technology, data, and modern digital experiences.My background spans both B2B SaaS and P&C insurance, giving me a unique ability to translate technical capabilities into real business value for carriers, brokers, and enterprise customers. I specialize in:•Adoption & retention strategy•Multi-threaded enterprise account management•Onboarding and customer lifecycle design•Data-driven health scoring•Revenue expansion (upsell, cross-sell)•Turning product feedback into roadmap impactI’ve consistently delivered results including: 108% NRR at Verikai 185% TCV expansion with the largest 2024 upsell 30% reduction in JIRA escalations through cross-functional QA improvements Meaningful improvements in retention, mapping, and escalation reduction at BoltI love building trust with customers, uncovering growth opportunities, partnering closely with Product and GTM teams, and helping clients adopt tools that make their workflows easier, smarter, and more impactful.If you work in SaaS, insurance, or tech and want to connect, collaborate, or talk shop about customer success, feel free to reach out!
Experience
Senior Customer Success Manager
Jan 2026 — Present · San Francisco, CA, US
Senior Customer Success Manager at LEEO Insurance, owning strategic broker and fleet relationships while helping shape customer success processes in a telematics-driven environment. I partner cross-functionally with underwriting, product, and data teams to drive adoption, retention, and scalable outcomes as the CS organization grows.
Education
Minnesota State Moorhead
Bachelor of Arts - BA, History
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