Brien Hall

About Brien Hall

I am a Senior Technical Account Manager at Udemy, focused on post-sales solutioning and support, helping Udemy Business customers integrate Udemy with the systems they already run on, so learning is easier to adopt and easier to scale.My background spans technical account management, solution architecture, customer experience, analytics, web development, and social brand leadership. I’ve spent years translating business needs into clear technical plans, coordinating across teams, and making sure projects ship without surprises.I’ve lived and worked in China, and I care deeply about how technology and culture shape the way people communicate and solve problems. I\'m most energized when I’m helping people use technology in ways that are practical, human, and occasionally even fun.Looking ahead, I want to stay hands-on. Solving real problems through systems design, thoughtful automation, and useful AI. I’m drawn to roles where I can keep learning, keep building, and help bridge the gap between people and technology without the hype.

Experience

1. Senior Technical Account Manager

   Udemy

   Dec 2025 — Present

Education

• Erie Community College

  A. S, Communications/Media

  2001 — 2002

• University at Buffalo

  B.A, Anthropology

  2002 — 2005

Skills

• Management
• International Education
• Networking
• Social Dynamx
• Technical Support
• Social Networking
• Android
• Facebook
• Customer Service
• Apple
• Mobile Technology
• Video Editing
• Final Cut Pro
• Video
• Marketing
• Editing
• Broadcast
• Radian6
• Call Centers
• Digital Media
• Lithium Social Web
• Microsoft Office
• Customer Satisfaction
• Training
• Photoshop
• Youtube
• Adobe Premiere Pro
• Blogging
• Audio Editing
• Twitter
• Telecommunications
• Training & Development
• Wordpress
• Social Media
• Employee Training
• Wireless
• Customer Experience