Brielle Martinez
Sr. Implementation Specialist
- Role
- Senior Implementation Specialist at Apartment List
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Brielle Martinez
Customer Success Specialist with 5+ years of experience in enhancing customer satisfaction and retention in SaaS environments. Proficient in Zendesk, Salesforce, and CRM tools, with a proven track record in managing escalations and improving operational processes. Passionate about fostering long-term client relationships and driving continuous improvement in customer experiences.
Experience
Senior Implementation Specialist
Sep 2025 — Present
Drive the onboarding process for clients & communities, ensuring they are set up for success from the very beginning. Work hand in hand with the integrations team to make sure we have everything we need to hook up with our clients’ systems, and review clients’ listings prior to going live.Solve technical issues with clients who are experiencing issues related to the quality of their listings or having issues with their integrations during the onboarding processWork closely with sales on a day to day basis to maintain happy client relationships.Support sales Ensure all client data - from address to billing information - is correctly logged in Salesforce.Provide the best level of service to our clients and communities each and every day by responding to questions and requests in a timely manner.
Education
Texas A&M University-San Antonio
Bachelor's degree, Mass Communication/Media Studies
2021
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