Brie B.
Client Services Associate II @ Guardant Health | Managing Client Relationships
- Role
- Client Services Associate Ii at Guardant Health
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Brie B.
With nearly a decade of experience in healthcare-focused client services and customer…
Experience
Client Services Associate Ii
Apr 2024 — Present · CA, US
Provide exceptional support to clients and patients in assigned territory.Train new hires, manage high case loads, and handle complex territories.Respond to communications via phone, email, and web inquiries.Resolve cases quickly to contribute to volume growth in the territory.Document all communications and follow-up activities precisely.Enter and verify customer information in Salesforce.com and LIMS.Partner with Clinical Lab to ensure accurate client information entry.Assist with administrative duties, kit ordering, and offsite phlebotomy services.Use problem-solving skills to handle escalated situations.Achieve team and individual goals while monitoring personal metrics.
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