Bridgid S.
General Manager @Real Pilates
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WORK HISTORY
General Manager @Real Pilates
New York, NY, US
Oversees operations across two high-volume NYC studio locations, ensuring operational consistency, efficiency, and compliance across scheduling, staffing, client services, and facilities.Partner closely with ownership to identify operational inefficiencies and revenue leakage, implementing system-level improvements across departments to improve profitability and predictability.Led the transition from MindBody to Momence, managing system configuration, data migration, staff training, and rollout; resulted in +12% in incremental revenue in the first month through improved booking flow, pricing logic, and client experience.Build and maintain operational and performance reporting, tracking KPIs related to revenue, utilization, staffing efficiency, client activity, and retention to support data-driven decision-making.Develop and implement scalable systems, workflows, and SOPs to support growth while reducing operational complexity and manual work.Monitor and optimize scheduling and capacity utilization to improve studio efficiency and revenue performance across locations.Troubleshoot operational issues across departments, providing timely, practical solutions to minimize disruption and maintain service standards.Manage vendor relationships, facilities, and equipment oversight to ensure consistent studio performance and cost control.Support leadership on operational initiatives and special projects focused on systems improvement, reporting accuracy, and long-term scalability.
EDUCATION
University of the Arts
Bachelor of Fine Arts - BFA, Dance
ABOUT BRIDGID S.
Operations and business leader with a focus on multi-location studio environments, where I build scalable systems, improve operational efficiency, and deliver data-driven insights that support growth. Highly organized and process-driven, I’m trusted to strengthen the operational backbone of any business I work with.Outside of work, I’m happiest snowboarding or tubing in the Adirondacks, exploring the outdoors with my dog, or taking in NYC’s arts scene. I approach life much like I do work, with curiosity, focus, and a love for discovery.
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