Bridgette-Ann M.
Senior Manager, Enterprise Applications Support @Canada Goose
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WORK HISTORY
Senior Manager, Enterprise Applications Support @Canada Goose
CA
Leadership and Collaboration - Collaborates with Business and Technology leaders, functional stakeholders, and departments to ensure successful support services for multiple enterprise applications-Team Management – Oversees global OMNI and Enterprise Application Support teams, leading 10 members as well as partner resources, specifically for Finance, Commercial, Commerce, Retail, and Supply Chain Operations. Sets clear goals and objectives, measures performance, and enforces adherence to best practices and policies-Service Delivery and Improvement - Oversees application support, continuously improving availability, and ensuring the delivery of critical system-led initiatives-Performance Monitoring and Analysis - Monitors and analyzes performance management activities, including measurement of Service Level Agreements, to ensure expectations are met-Change Management and Incident Resolution - Ensures Change management processes are followed, provides metrics around incidents, and leads the resolution of operational problems through formal root cause analyses-Budgeting and Resource Management - Assists in developing and managing annual and long-term budgets and staffing plans, adhering to corporate standards, and seeking methods to increase service delivery effectiveness-Process Streamlining - Identifies opportunities to streamline processes, leading to potential cost and time savings-Application Audits and Compliance - Assists with internal and external application audits, provides responses, and coordinates with stakeholders to review and drive audits to closure-Staff Development and Leadership - Manages and provides leadership to staff; delivers timely feedback, coaches, develops, and plans for succession, recruits, and manages resources. Fosters a culture encouraging productivity, innovation, and teamwork.
EDUCATION
St. Andrew High School for Girls
High School/Secondary Diplomas and Certificates
University of Technology, Jamaica
Bachelor of Science in Computing and Information Technology, Specialization - Enterprise Computing
Mona School of Business, Jamaica
Principles and Practices of Project Managing Certificate, Project Management
Regis University
Master of Science in Information Technology Management, Specialization - Executive Information Technology and Database Administration
Centennial College
Project Management Post-Graduate Certificate, Information Technology Project Management
ABOUT BRIDGETTE-ANN M.
I lead at the intersection of technology, operations, and people—turning complex systems into reliable, scalable experiences that teams can actually depend on. As a Senior Manager in Enterprise Applications Support, I’m known for being the person organizations trust when things are high-stakes, ambiguous, or broken. I bring structure to chaos, translate business needs into technical outcomes, and build teams that deliver consistently under pressure. My impact sits in three areas: Stabilizing and optimizing enterprise systems so the business can move faster with confidence Building high-performing, accountable teams that people rely on—not just work with Bridging the gap between business and technology, ensuring solutions are not just functional, but meaningful I don’t just manage operations—I elevate them. Whether it’s improving service delivery, leading through transformation, or driving clarity across stakeholders, I focus on outcomes that scale. I’m particularly passionate about creating environments where people can do their best work—because strong systems mean nothing without strong teams behind them.
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