Bridgette Williams

About Bridgette Williams

Credible, confident professional within the Mortgage Finance industry. An 20-year demonstrated record substantially impacting company performance through creation and implementation of innovative processes and solutions. Flexible and thorough team player and leader proficient in mortgage finance analysis, regulatory compliance and process improvement. Areas of expertise:Change Management • Compliance Expertise • Risk Analysis Expertise • Decision Making• Leadership • Team Player • Process Improvement • Quality Assurance • Organizational Strategy

Experience

1. Learning Professional

   Velera

   Sep 2023 — Present · St Petersburg, FL, US

   Exhibit a proficient understanding of all Velera products and technology solutions including Full-Service Credit, Integrated Debit, fraud tools, and other associated add on services. Require strong knowledge of the overall network processing environment.•Conduct pre/post conversion analysis to develop comprehensive learning plans. Provide support, including critical thinking and decision-making, based on issues that arise. Perform complex research and other activities to ensure successful transfer of knowledge. Act as the liaison between the financial institution and Velera staff during the conversion process to address client issues in a timely manner. •Strategize, develop, implement, and lead highly effective, results-driven learning and training plans using appropriate adult learning and delivery methods to external Velera client audiences, according to project timelines and learner needs.•Facilitate quarterly calendar class training for our financial institutions on a variety of topics regarding Velera solutions, systems and services.•Use a variety of training methods to engage participants and enhance learner retention and performance.•Evaluate the effectiveness of training programs through observation, feedback, learner retention and a variety of assessment mechanisms to ensure a positive client experience.•Collaborate with SMEs, vendors, and Velera departments to ensure alignment of training programs. •Communicate effectively with participants, providing guidance, support and follow-up, as needed.•Partner with SMEs, vendors, and Velera departments to identify, prioritize, and recommend training solutions. •As needed Analyze, design, develop, implement, and evaluate (ADDIE) blended learning that aligns with adult learning principles for new/existing clients and proactively provide solutions to enhance training content, and delivery of training to financial institutions in partnership with internal partners.

Education

• Morningside College

  Bachelor's Degree, Mass Communications

  1990 — 1994

• Westmar College

  Associate Arts, General Education

  1988 — 1990

• Lakewood High School

  High School Diploma, General Education

  1984 — 1988