Bridget Delozier

About Bridget Delozier

I lead complex operational transformations across global workforce and BPO environments.Over 17+ years, I’ve driven workforce strategy, vendor alignment, and cross-functional execution in Fortune 500 organizations, supporting 800+ agents across multi-region teams. I specialize in turning ambiguity into scalable systems, building scheduling models, performance scorecards, governance frameworks, and operational cadences that improve service levels and executive visibility.I’m often brought in when something critical needs to be stabilized, optimized, or redesigned. I operate independently at senior levels, aligning stakeholders, removing blockers, and delivering measurable impact tied to OKRs.My focus areas:• Workforce Strategy & Capacity Planning• BPO & Vendor Governance• Operational Excellence & Scalability• KPI & Scorecard Architecture• Cross-Functional Transformation• Executive Stakeholder Alignment

Experience

1. Wfm Analyst V

   GoDaddy

   Jul 2021 — Present · Raleigh-Durham-Chapel Hill, NC, US

   Lead strategic workforce management and vendor planning for GoDaddy’s Managed Care and Dify organization, supporting 800+ agents globally. Partner with senior directors to drive schedule optimization, improve vendor performance, and align resourcing to business goals. Build Tableau dashboards, SharePoint portals, and standardized reporting to enhance visibility, accountability, and cross-functional collaboration. Known as a trusted operational partner across internal and external teams.Key Contributions: • Vendor Strategy & Enablement: Launched and manage vendor-facing SharePoint systems to streamline communication and reporting, improving alignment across multiple BPO partners. • Executive Communications: Design and present workforce optimization strategies to executive leadership using clear visual storytelling via PowerPoint, Tableau, and Excel. • Cross-Functional Training: Developed and facilitated global training initiatives, including adherence workshops for all inbound voice support (internal + vendor) and an 8-hour Aspect scheduling training for vendors. • Global Standardization: Built a centralized BPO WFM deck and launched the CareBPO SharePoint hub, elevating communication consistency across regions. • Performance Reporting: Provide weekly KPI and staffing updates to vendor partners, integrating SQL queries, Excel modeling, and Tableau to identify gaps and propose solutions. • Tool Expertise: Fluent in Excel (advanced), Tableau, SharePoint, Workday, Aspect/IEX, Salesforce (CMC), and ServiceNow. Working knowledge of SQL, VBA, and Jira.

Education

• Howard Community College

  Business Administration and Management, General

Skills

• Financial Services
• Adherence
• Credit Analysis
• Forecasting
• Cold Calling
• Team Building
• Information Technology
• Leadership
• Iex Total View
• Process Efficiency
• Microsoft Word
• Team Leadership
• Process Improvement
• Outlook
• Avaya Products
• Accounting
• Vendor Management
• Photography
• Marketing
• Microsoft Office
• Sales
• Analytical Skills
• Retail Banking
• Loans
• Accounts Receivable
• Project Management
• Credit Cards
• Customer Service
• Training
• Customer Satisfaction
• Sharepoint
• Analysis
• Credit
• Driving Results
• Banking
• Risk Management
• Public Speaking
• Credit Risk
• Analytics
• Onboarding