Bridget Barker Bender
Sr. Technical Writer, Intuit Enterprise Architecture
- Role
- Sr Technical Writer, Enterprise Architecture at Intuit
- Location
- Spokane, WA, US
- LinkedIn followers
- 500 followers
About Bridget Barker Bender
As a Sr. Technical, Instructional, and KCS Knowledge base article author & coach with 20+ years of complex Software Development, Product / IT Support, Cloud, SaaS, SQL / NoSQL & Telecom knowledge sharing. I am humbly confident that by utilizing my carefully crafted educational, functional and usability deliverables, users of all technical proficiencies will no longer find complex concepts, processes or tools the head-scratchers they once were. Capitalizing on My Passion For: • Writing the highest quality, de-jargoned, need-meeting content and creating WOWingly precise Visio & other comprehension aids • Juggling CHANGE and conflicting high-profile projects from Plan design through \"NAILed It!\" on time delivery, • Incessant skill and knowledge ingestion with On-Point concept, process, product detail rendering I Bring: • Document, Content, Knowledge, Project and Humor Management principles via SDLC, Agile/Scrum Knowledge Management Best Practices and Knowledge Centered Services (KCS) Coach certification • Relentless fact-craving curiosity and proven gift of accelerated learning and turnaround • Strategic and Inventive problem solving, years of hands-on 3rd tier Support and inventive Process improvement • O365, G Suite, Jira, Confluence, Visio, Snagit Editor, GitHub, Markdown ….Manuals - DevOps core stack | AWS, NoSQL | SDLC concept, writing & application of Customer / Product requirements=>100% from Scratch ….Training - Mobile App & SDKs | Front & backend systems | KCS KB articles | Business apps.| Help library | Glossaries | How To’s, FAQs | Tutorials, diagrams, charts, screenshots, videos | Trainer.and Style guides | UI Text | Use Cases, Stories | SOPs | Release Notes |
Experience
Sr Technical Writer, Enterprise Architecture
Jan 2022 — Present
Intuit’s Enterprise Architecture (EA) is a relatively new organization offering an end-to-end perspective of the Intuit Platform through examination of strategic objectives, business processes, organizational structure, IT landscape, databases, etc, and then puts a frame of reference to those analyzed metrics. The Enterprise Architecture team not only informs and guides, but leads the strategic transformation supporting business innovation and the evolution of that envisioned architectural state. Minding the motto of ‘Architecture is for Everyone’, provide platform-wide evangelism to engineers, architects, product managers and cross-discipline groups through easily understandable, referenced and discoverable EA content. Produce such deliverables as standards, patterns, blueprints, and design documentation connected to the City Map and the Solution Architecture’s development portal. Reorganize taxonomy structure of EA\'s disparate resources for ease of knowledge discovery. Design and launch of EA’s corporate-wide resource access port, quarterly newsletter, and company-impacting Decision Digests.
Education
Boise State University
Bachelor of Business Administration (BBA) with Communications focus, Human Resources Management
Knowledge Centered Services (KCS) Coach
'Coach' level certification, Knowledge base article authoring & mentoring
2012
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