Bridget Walsh

About Bridget Walsh

A highly effective Customer Service Professional with over 15 years experience in customer service, sales and account management in several industry sectors. Proven track record in increasing customer service levels with customers and businesses alike through key performance indicators, securing account loyalty and forging strong business relationships. An effective problem solver with the proven ability to set strategic direction and meet company objectives. SpecialtiesAccount Management * Customer Advocacy Culture * Issue Resolution Management * Promotions Program Management * Service Level Standards Development * Business Process Development * Sales/Service Plan Development * Customer Presentations * Employee Training * Team Culture Development *

Experience

1. Contract Manager

   StandardAero

   Dec 2024 — Present

   Actively manage relationships with Government (including DCAA & DCMA) and Prime Contractors counterparts to build trusting relationships.• Analyze contract requirements to ensure compliance with appropriate laws, regulations, corporate policies and business unit procedure and negotiate contract terms and provisions to mitigate risk and achieve corporate objectives.• Drafts and negotiates simple contractual instruments. Ensures all agreements are structured in accordance with company policies and procedures, revising as needed throughout the negotiation process.• Works closely with Program Managers to ensure compliant performance during the contract lifecycle and implement corrective actions when needed.• Prepares, organizes, and maintains contracts records and files documenting contract performance and compliance.

Education

• Mount St. Joseph University

  Bachelor's degree, Business Administration

  2001 — 2013

Skills

• Sap
• Account Management
• Project Planning
• Supply Chain
• Cognos
• Customer Satisfaction
• Training
• Analytical Skills
• Banking
• Performance Management
• Crm
• Microsoft Excel
• Customer Service
• Cross-Functional Team Leadership
• Leadership
• Sap Products
• Business Analysis
• Access
• Strategic Planning
• Data Analysis
• Software Documentation
• Six Sigma
• Pricing
• Microsoft Office
• Sales
• Team Leadership
• Salesforce.com
• Program Management
• Supply Chain Management
• Project Management
• Business Process Improvement
• Customer Relationship Management (Crm)
• Management
• Team Building
• Accounting
• Vendor Management
• Financial Analysis
• Human Resources
• Forecasting
• Process Improvement