Bridget Urban
Director of Customer Success (Health Plans, Tpas, Pbms, Partnerships, & Unions) @Sword Health
Signup · Get unlimited contacts
WORK HISTORY
Director of Customer Success (Health Plans, Tpas, Pbms, Partnerships, & Unions) @Sword Health
Philadelphia, PA, US
Promoted to Director with expanded scope overseeing Health Plan Customer Success, Implementation, Partner Success, and Union teams. Stepped in during leadership gaps to absorb multiple verticals with the goals of protecting revenue, navigate regulatory requirements, all while driving growth. Maintained oversight of more than a dozen implementations and expansions increasing team cARR to over $100M.
EDUCATION
Commonwealth University-Bloomsburg
Bachelors, Organizational Communication
SKILLS
ABOUT BRIDGET URBAN
Customer Success leader specializing in health plans and digital health partnerships.I lead teams that help national and regional payers launch and scale digital health solutions that improve outcomes, increase engagement, and deliver measurable ROI. My experience spans leadership roles at Sword Health, Castlight Health, and Aetna, managing enterprise payer relationships and guiding post-sale growth strategies.I’m passionate about making healthcare easier to access and understand. As a leader, I focus on creating environments where high-performing teams can thrive through trust, coaching, and clear guidance. I believe strong relationships, accountability, and a shared commitment to the work are what drive real success for both teams and clients.My leadership style is friendly and approachable, and I believe strong relationships are the foundation for both team success and lasting client partnerships. Collaboration, accountability, and thoughtful strategy are key to delivering meaningful results.Licensed in Life & Health Insurance.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.