Bridget Ridal

Director of Product Management @ENGIE North America Inc.

Houston, TX, US

Oversaw CAPEX budgets of, supporting all departments within the business by proposing business cases & analysis of depreciation impacts, obtaining executive approval and overseeing through the execution process.Program lead of order to cash system overhaul managing CAPEX, the creation of 3 new operational groups, and the integration of 8 new systems within strict timeline of 13 months.o Movement from outsourced billing provider to internally supported CIS resulting in decreased risk and OPEX while increasing adaptability to the changing market and consumer needs.o Creation of in-house built customer and broker portals, supporting self-serve functionality, commissions, and payments handling.o Transition to payment processor, new primary bank, and AI based payment allocations, resulting in improved cash applications.o Case Management software and IVR/telephony platform integration to support newly created Care, Billing, Cash Applications, and Collections teams.o Owner of backlog for reporting and accounting requirements, business processes, and KPI reporting by integrating newly established systems.Managed product owner and scrum master team to design and prioritize development team in collaboration with the solution architecture team.Created Digital intake tool to support transition to full Agile methodology, conversion to 2-week sprints/story pointing and changes to prioritization approach.Program Manager over annual operational goals: focusing on green energy support, process efficiencies/automation, fully developed EDI transactions, controls/compliance standards, and segmentation around Cost to Serve and customer experience.

University of Pittsburgh

Semester At Sea

Bowling Green State University

Bachelors