Bridget Brown
Director - Customer Care Operations
- Role
- Director of Customer Care Operations at The College Board
- Location
- Marietta, GA, US
- LinkedIn followers
- 500 followers
About Bridget Brown
Telecommunications Professional; spanning over 20 years of managing and providing favorable Call Center Experiences, which include the supervision of 30 employee-Sales, Retention, Wellness Check, as well as the Project Manager for Cox Central-Florida’s Competitive Intelligent Program; and my Quality background will serve me well in this competitive market. I know how to run and Manage Call Centers by ensuring that all areas of Call Center responsibility are properly staffed, trained and evaluated. As a Quality Analyst; I helped developed and deploy a Quality Program (CQE) across the entire Comcast foot print. I have the hands-on experience for overseeing and managing Call Center activities by providing leadership and guidance in areas of personnel concerns, staffing needs and day-to-day opportunities while supporting Company goals & objectives. I have what it takes to develop employee recognition and incentive programs, and conducting audits of customer care operations and ongoing service observation and Quality Assurance Programs.
Experience
Director of Customer Care Operations
Sep 2023 — Present · US
Skills
- Docsis
- Troubleshooting
- Change Management
- Call Center
- Team Leadership
- Business Process Improvement
- Sales
- Avaya
- Leadership
- Process Improvement
- Customer Experience
- Customer Satisfaction
- Training
- Call Center Development
- Technical Support
- Workforce Management
- Customer Relationship Management (Crm)
- Vendor Management
- Call Centers
- Coaching
- Customer Retention
- Customer Service
- Team Building
- Management
- Cable Television
- Telephony
- Telecommunications
- Contact Centers
- Strategic Planning
- Broadband
- Leadership Development
- Recruiting
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