Brice Medcalf
Key Account Manager @House Of Floors Tampa
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WORK HISTORY
Key Account Manager @House Of Floors Tampa
Tampa, FL, US
As a Key Account Manager at House of Floors, I serve as the primary point of contact for key clients, ensuring a seamless experience through consultative service and operational support. I actively drive revenue growth and client satisfaction by delivering tailored solutions, managing high-value accounts, and collaborating cross-functionally to meet business goals.Key Responsibilities & Achievements:Develop and execute account strategies to expand partnerships and identify new business opportunities.Track and report on account performance, customer engagement, and satisfaction metrics to ensure service excellence.Coordinate promotional campaigns, internal meetings, and client training sessions to support account growth and retention.Leverage LogicsTek CMS and internal reporting tools to monitor client needs, track performance, and optimize operational strategies.Collaborate closely with sales, operations, and customer service teams to align initiatives with market trends and business objectives.Provide white-glove service and proactive issue resolution to maintain strong client relationships and long-term business partnerships.
EDUCATION
Strayer University
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Ivy Tech Community College-Southeast
Associate of Science (A.S.), Paralegal Studies
SKILLS
ABOUT BRICE MEDCALF
As a Key Account Manager at House of Floors Tampa, I leverage my extensive experience in sales and customer service to drive business growth and satisfaction. I have a proven track record of leading teams and managing key accounts, with a focus on delivering exceptional service and engagement. My background has equipped me with strong analytical and communication skills, which I use to negotiate contracts, resolve issues, and build long-term relationships with clients. I am passionate about creating value for both my organization and my customers, and I am always looking for new ways to improve processes and outcomes.
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