Brian G Balbi
Pool Operations Supervisor @Grand Hyatt Scottsdale Resort
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WORK HISTORY
Pool Operations Supervisor @Grand Hyatt Scottsdale Resort
I oversee daily operations of the resort’s pool area and two onsite restaurants, H2Oasis and Sand Bar, ensuring safety, efficiency, and exceptional guest experiences. I lead a team of recreation attendants, servers, and bar staff, coordinating schedules, training, and performance to maintain Hyatt standards.Key highlights: • Supervise pool activities, cabanas, water slides, and guest check-in. • Manage restaurant operations, staffing, and service quality. • Ensure compliance with safety, food, and operational standards. • Implement process improvements to boost team performance and guest satisfaction. • Collaborate across departments to support seamless resort operations.This role combines leadership, operational oversight, and guest-focused service to deliver memorable experiences and build a high-performing team.
EDUCATION
Coursera
Google UX Design Certificate, UX
Colegio Santa Teresa de Tigre
Bachiller en Ciencias Naturales, Ciencias Naturales
Universidad de Palermo
Bachelor's Degree in Marketing & Advertising , Marketing
ABOUT BRIAN G BALBI
I am a bilingual hospitality and marketing professional with a passion for creating memorable guest experiences and building strong teams. Currently serving as Pool Operations Supervisor at the Grand Hyatt Scottsdale, I lead daily operations for one of the resort’s most active guest areas, ensuring safety, efficiency, and a welcoming atmosphere.With a background in social media management and creative copywriting, I bring a unique perspective to hospitality by combining operational leadership with an eye for branding, communication, and customer engagement. My career has included supporting global brands such as Starbucks and Burger King, as well as developing digital strategies and content that connect with audiences authentically.What drives me is a commitment to excellence. Whether it is improving operational processes, motivating a team, or crafting content that inspires, I strive to make every detail count.Fluent in English and Spanish, I thrive in diverse, fast-paced environments and am passionate about bridging cultures through both service and storytelling. Looking ahead, I am excited to continue growing at the intersection of hospitality, leadership, and marketing innovation.
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