Brian Kiley

About Brian Kiley

I believe the insurance business is a people business — built on trust, care, and delivering a consistently excellent experience. As a Principal Agent, I lead an American Star Certified, high-performing agency known for client-centered service, transparency, and a culture of accountability. We maintain a 4.8+ Google rating, earned through personal connection, thoughtful guidance, and advocating for our clients at every step. My leadership philosophy is grounded in four pillars: • People First — Take great care of your team, and they will take great care of clients.• Radical Transparency — Open, honest communication that builds trust with clients and staff.• High Standards + High Support — Expect excellence while coaching people to achieve it.• Earned Trust — Every interaction is an opportunity to deliver clarity, confidence, and value.I’m deeply committed to shaping agency cultures where people thrive, clients feel heard, and the team consistently performs at the highest level. Internally, I focus on developing leaders, strengthening processes, and ensuring every client experience is accurate, timely, and personal.If you believe in leading with integrity, developing people, and building exceptional client experiences, I’d love to connect.

Experience

1. Agency Owner

   American Family Insurance

   Feb 2023 — Present

Skills

• Leadership
• Public Speaking
• Microsoft Office
• Community Outreach
• Leadership Development
• Preaching
• Customer Service
• Nonprofits
• Strategic Planning
• Volunteer Management
• Nonprofit Organizations
• Social Media