Brian Williams
Customer Success Manager Account Manager @RankWorks
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WORK HISTORY
Customer Success Manager Account Manager @RankWorks
Montreal, QC, CA
EDUCATION
Memorial University ST. John's
General Studies
CDI College of Technology and Business Affairs
Systems Analyst
ABOUT BRIAN WILLIAMS
With 15+ years of experience across SaaS, eCommerce, and digital technology, I bring a proven blend of Account Management, Customer Success, Strategic Sales, and Project Delivery.I’ve led customer relationships end-to-end from onboarding through retention and expansion, supporting mid-market to enterprise clients across B2C, B2B, and retail tech. My strengths lie in combining consultative selling and cross-functional collaboration to drive measurable outcomes, account growth, and long-term retention.I’ve delivered high-impact solutions during platform migrations (Shopify, Adobe, Hybris, PIM/ERP), digital transformation programs, and composable commerce rollouts. I also work closely with product, delivery, and solutions teams to align technical execution with business value. Portfolio:$25K–$500K ACV | Mid-market to enterprise Wins: 3x upsell via expansion | 90%+ retention | 30% faster time-to-value Tech: Shopify Plus, Magento, SAP, PIM, Salesforce, HubSpot, Jira, Monday, PipedriveI\'m currently exploring roles where I can help clients succeed, scale partnerships, and unlock long-term growth in a fast-paced SaaS or digital commerce environment.
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