Brian Pierre
Director, Application Development @Universal Destinations & Experiences
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WORK HISTORY
Director, Application Development @Universal Destinations & Experiences
Orlando, FL, US
EDUCATION
University of West Florida
BS
University of Central Florida
Master of Business Administration - MBA
ABOUT BRIAN PIERRE
Executive Product Development Leader with a demonstrated history of leading teams working across multi-million dollar digital & physical transformation initiatives. Experienced in leading and championing multiple new product initiatives across the entire software/hardware development lifecycle with a specialty in improving the Customer (Guest) and Employee (Team Member) interaction and overall experience. Expert knowledge in the areas of Theme Park Operations, Hotel Front Desk/Back of House, Call Centers, and Customer Service Organizations.Skills/Knowledge:* Product Vision, Planing, and Strategy* Product Development (Personas, Journey Mapping, Roadmaps, Requirements Gathering, Story Creation, Prioritization, Refinement)* Team Building & Coaching* Agile Methodologies (Scrum, SAFe)* Lean Process Improvement (Kaizen)* Broad Technical Knowledge with an Ability to Partner and Ideate with Development/Architecture Teams* Hardware & Software Interactions (RFID, BLE, FR, Finger Print, Beacons, AR, Wayfinding, Payments)* Access Control Systems* Internal Responsive Web Applications* Internal Hybrid (Cordova/Phonegap) Mobile Applications* Customer Facing Native (iOS/Android) Mobile Applications with Physical (In-Park) Interactions
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