Brian Shor

About Brian Shor

Leveraging 15+ years’ experience using Salesforce to empower sales, service, and…

Experience

1. Lead Salesforce System Admin

   American Express Global Business Travel

   Dec 2021 — Present · Seattle, WA, US

   Managing a team of 11, responsibilities include: staffing, performance reviews, coaching, leading projects and project workshops, running standups, backlog and story refinement, leading system configuration reviews, teaching best practices to the team - especially flow best practices, cross-team mentorship, championing DevOps/GearsetInitiative: Service Efficiency ProgramKey Results: Consolidated case processes for multiple teams of 4 thousand users supporting 4 million cases per year: Simplified layouts, fields, record types, profiles, lightning pages for team to move towards full resource management and routing through skills-based routingInitiative: Global CPQ DeploymentKey Results: Migrated from in-house pricing and proforma tool to global CPQ deployment, reducing sales process frictionInitiative: Business Process ImprovementKey Results: Refined user stories across Sales, Service and Experience clouds to move through our delivery pipeline more efficientlyInitiative: DevOps and Gearset RolloutKey Results: Rolled out Gearset and Github DevOps process to admin teams, developing a weekly release cadence and management process, significantly reducing production bugs and rework

Education

• Eastern Washington University

  BA

  2002 — 2006

• UW Professional & Continuing Education

  Certificate

  2020 — 2021

Skills

• Salesforce.com
• Sales Enablement
• Sales Support
• Channel
• Customer Relationship Management (Crm)
• Enterprise Software
• Sales Process
• Channel Partners
• Excel
• Lead Generation
• Marketing Automation
• Account Management
• Process Automation
• Integration
• Microsoft Excel
• Sales Operations
• Crm
• Cloud Computing
• Business Intelligence
• Solution Selling
• Saas