Brian Santiago
System Administrator | IT Support Specialist | Driving Uptime, Security & Efficiency | IT Systems Specialist | Transitioning to Cybersecurity GRC | Security+ | HIPAA & SOX | Risk & Compliance Enthusiast
- Role
- IT Support Specialist at Ina A. Colen Academy
- Location
- Ocala, FL, US
- LinkedIn followers
- 500 followers
About Brian Santiago
IT Support Specialist with 3+ years across healthcare and education environments…
Experience
IT Support Specialist
Jul 2025 — Present · Ocala, FL, US
Streamlined handling of over 400 monthly support tickets via NinjaOne, maintaining 99% SLA compliance and enhancing customer satisfaction through a 20% faster response timeOptimized user account provisioning and deprovisioning processes across Microsoft 365, Google Workspace, and Active Directory, decreasing onboarding and offboarding time by 30% while enhancing overall operational efficiency.Streamlined system troubleshooting for endpoints and peripherals, reducing recurring printer, laptop, and desktop issues by 25% through proactive maintenance.
Education
Per Scholas
Information Technology
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