Brian S.
I Help Contact Centers Overcome Operational Hurdles Through AI-Driven Insights | Speech & Text Analytics Leader | Reducing Operational Friction and Improving Outcomes
- Role
- Consultant at Cognizant
- Location
- Milwaukee, WI, US
- LinkedIn followers
- 500 followers
About Brian S.
Strategic Contact Center Operations Leader with 15+ Years of Executive Experience.I transform multi-site and virtual contact center operations through people-first leadership and data-driven strategies. My career spans nearly two decades of building high-performing teams that consistently exceed objectives through adaptive, supportive approaches.My Professional Passions:• Cultivating meaningful relationships with both teams and clients as the foundation for exceptional results• Leveraging advanced analytics and generative AI to convert complex data into actionable insights that drive informed decision-making• Enhancing operational efficiency, productivity, and profitability through innovative yet practical solutions
Experience
Consultant
Jul 2025 — Present
Education
Rochester Institute of Technology
Micro Masters , Project Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.