Brian R. Fitzgerald
Delivering Results Through People, Process & Performance | Operations & Customer Success Leader | Account Management | Nonprofit Fundraising
- Role
- Operations Production Supervisor at RTI International
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Brian R. Fitzgerald
Operations and fundraising professional with 15+ years of experience in nonprofit direct…
Experience
Operations Production Supervisor
Jan 2016 — Present · Raleigh-Durham, NC, US
RTI International is an independent nonprofit institute that provides research, development, and technical services to government and commercial clients worldwide. Our mission is to improve the human condition by turning knowledge into practice.Led operations for a national workforce research initiative in partnership with RTI International, managing a diverse personal team of seven and overall support of 35 business liaisons across training, quality assurance, and data collection. Key Achievements:• Exceeded performance goals for production metrics and quality assurance year-over-year• Coached and developed high-performing staff, resulting in measurable productivity gains• Aligned scheduling with workload analysis to optimize team efficiency and resource use• Resolved escalated cases and sensitive issues with professionalism and consistency• Partnered with HR to improve talent performance systems across the board
Education
New England College
B.A. Bachelor’s of Arts Degree
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