Brian Basener

WORK HISTORY

EDUCATION

ABOUT BRIAN BASENER

DIRECTOR OF OPERATIONSI am an accomplished Director of Operations with more than 14 years of driving multi-unit, multimillion-dollar retail and food and beverage operations to exceed revenue, profit, and quality expectations. I have recently transitioned into multi-unit operations management of urgent care facilities that provide occupational, health, and wellness services to regional businesses in Northern Virginia. I am particularly strong in spearheading continuous improvements that enhance product and service quality, deliver world-class customer experiences, and optimize P&L performance.Equally strong in leading operational and financial turnarounds, organizational transformations, and management team restructuring initiatives.For example, as Director of Operations at Dulles International Airport, I turned around an underperforming branch into an award-winning nine-unit branch known for its standard of excellence.I created an innovative staffing and scheduling model for a 12-unit branch that was adopted company-wide.As Store Manager, I propelled the Maryland House Starbucks location from #1 in the nation to #1 in the world.Additionally, I achieved 110%+ of cash flow targets for eight years at HMB Host Corp.’s Maryland House operation.MY EXPERTISE INCLUDES:* Multi-Unit Operations Leadership * Organizational Turnaround & Change Management* Fiscal Management/P&L Management * Short/Long-Term Strategic Planning & Goal Setting* Product & Service Quality Enhancements * Customer Relations, Satisfaction & Retention* Continuous Process/Performance Improvement * Cost of Goods Sold (COGS) & Labor Cost Reductions* Mentor for future leaders in the HMS Host Leadership Development Program