Brian Poole

About Brian Poole

Skilled and dedicated Human Resources Manager understanding of business needs. Areas of expertise include conflict resolution, FMLA, ADA, USERRA and complex employment law issues. Intuitive leader, inspiring high productive levels, repeated success guiding sizable cross-functional teams as well as training, coaching, and motivating staff.

Experience

1. Global Sr Loa Operations Manager, Disibility Leaves Services

   Amazon

   Mar 2020 — Present · Buckeye, AZ, US

   Lead a team of operations managers in addition to providing individual case management for all types of leave of absence and disability life events- Serves as the single point of contact for operations managers throughout an entire leave of absence or disability event- Initiates and respond to inquiries about leave and disability events, benefits, and options available to employees- Serves as a point of contact for assigned employees to provide holistic case management services, including reviewing medical documentation to adjudicate leaves in compliance with the corresponding leave plans, federal and state laws and benefit plans as defined by Amazon- Leverages duration guidelines, best practice tools, and Amazon resources to support oversight of a leave event as appropriate- Critically assess and adjust the case management plan to an employee’s changing needs- Addresses and respond to sensitive situations- Troubleshoot issues and seek to remove barriers before, during, or after a leave event- Responds to employees impacting issues that may arise during the leave event and ensure the right communication occurs- Facilitates a smooth return to work and ramp-back plan for employees returning to the workplace- Educates managers and business partners on employee concerns and needs prior to being off or returning back to work- Ensures compliance with standard work, federal/state regulations, and company policy- Maintains system records to ensure accurate and timely information/documentation- Consults, coordinate and partner with our third party administrator, HR, Safety, Legal, Payroll, Benefits, team members and other departments/systems as appropriate.

Education

• Purdue Global

  Graduate Certificate, Human Resources Management/Personnel Administration, General

  2012 — 2013

• Liberty University

  Bachelor of Science (B.S.), Theology

  2007 — 2010

• Central Texas College

  Associate of Science (A.S.), General Studies

  2005 — 2007

• The University of Arizona Global Campus

  Master of Arts (M.A.), Psychology (Mediation and Conflict Resolution )

  2010 — 2011