Brian Poelman
- Role
- Vice President, Kellyconnect at Kelly
- Location
- Salt Lake City, UT, US
- LinkedIn followers
- 500 followers
About Brian Poelman
I help companies better interact with their customers and employees by driving…
Experience
Vice President, Kellyconnect
Feb 2012 — Present
KellyConnect is a total offering to the contact center industry bringing world class staffing expertise, best in class workforce optimization technology platforms and a highly flexible outsourcing model including on-premise, deployment of home agents and complete turnkey programs. Business focus has been ensuring the stability and growth of the Apple program as well as developing an effective leadership team and implementing new business into KellyConnect. Consistently delivered 20%- 30% annual growth leading the business unit from $20M in 2012 to over $250M currently. The KellyConnect business unit currently employs over contact center employees working remotely. Recruiting, on-boarding, training, nesting, mentoring and operational functions can all be done 100% virtually. KellyConnect also manages programs on site at client facilities and/or from a Kelly facility.
Skills
- Outsourcing
- Marketing
- Strategy
- Strategic Planning
- Customer Satisfaction
- Call Center
- Start-Ups
- Process Improvement
- Direct Response
- Leadership
- Vendor Management
- Project Management
- Call Centers
- Training
- New Business Development
- Financial Services
- Sales Management
- Sales
- Business Process Improvement
- Operations Management
- Program Management
- E-Commerce
- Telecommunications
- Business Intelligence
- Crm
- Saas
- Management
- Insurance
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