Brian Otler
Strategic Operations Support Manager with 18+ years of experience driving growth and success through team leadership, business development, and process improvement.
- Role
- Virtual Branch Service Manager at KEMBA Financial Credit Union
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Brian Otler
As a strategic and results-driven leader with 18+ years of experience, I specialize in building high-performing teams, optimizing call center and sales operations, and driving measurable growth across diverse industries including healthcare, financial services, and technology.My career has spanned leadership of teams from 20 to over 150, including supervisors, managers, and cross-functional partners. I’ve led top-of-funnel sales development initiatives, digital transformation projects, and performance coaching programs that consistently exceed KPIs and elevate customer satisfaction. From redesigning workforce strategies to launching mentorship pipelines like SuccessLink, I create scalable solutions that empower people and accelerate business outcomes.I’m especially skilled in:Sales development leadership and outbound campaign executionPerformance analytics, forecasting, and CRM optimizationCoaching, training, and leadership development at all levelsCreating inclusive cultures through mentorship and employee resource groupsDriving retention, quality assurance, and customer experience excellenceNotable achievements include professional certifications in LEAN & Six Sigma, HDI Support, DDI Leadership Development, and Trusted Advisor Coaching. I’ve also earned internal recognition for launching programs that drive engagement, learning, and long-term retention.I’m passionate about creating environments where people feel seen, supported, and driven to grow and I’m excited to connect with organizations that are ready to scale, innovate, and lead with impact.
Experience
Virtual Branch Service Manager
Jul 2023 — Present · Columbus, OH, US
Education
Bishop Hartley
General education, College/University Preparatory and Advanced High School/Secondary Diploma Program
1997 — 2001
Ohio Dominican University
Bachelor of Arts, Graphic Design
2003 — 2007
Park University
Computer Science
2001 — 2003
Skills
- Project Management
- Event Management
- Public Relations
- Social Media
- Marketing
- Management Consulting
- Public Speaking
- Team Building
- Management
- Event Planning
- Sales Management
- Recruiting
- Social Networking
- Strategic Planning
- Change Management
- Microsoft Word
- Powerpoint
- Microsoft Excel
- Team Leadership
- Customer Service
- Time Management
- Training
- Microsoft Office
- Sales
- Coaching
- Advertising
- Leadership
- Fundraising
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