Brianne Tengwall

About Brianne Tengwall

Product and Customer Success Manager with a background in CRM Systems, team-building…

Experience

1. Customer Success Manager

   California Computer Options, Llc

   Nov 2024 — Present · Riverside, CA, US

   Develop and implement tailored customer success strategies to address individual customer needs and segment customer management processes based on industry, size, and IT needs. Collaborate cross-functionally with Engineering, Service Desk, and Ops to ensure customers continuously and seamlessly receive value while contributing to product offering improvementsReengineer and document Customer Success process, updating from historical account management techniquesDeveloped a customer-facing handbook and informative collateral to help educate and align customers with service expectations, lowering ticket handling time and increasing both satisfaction & efficiency of service desk ticketsGathered and analyzed customer feedback to identify improvement areas and enhance overall customer experienceAnalyzed customer data to identify trends, customer segments, and optimize customer success strategiesDrive customer adoption of new products and features through effective onboarding, training, and technical enablement

Education

• Franklin College

  International Business

  2007 — 2007

• Mission Viejo High School

  International Baccalaureate Diploma, International Baccalaureate Diploma, Fine Arts Specialty

  2002 — 2006

• University of Phoenix

  Associate's Degree, Psychology

  2008 — 2009

• National University

  Bachelor of Business Administration - BBA, International Business and Marketing

Skills

• Administrative Support
• Bookkeeping
• Social Media Marketing
• Customer Relationship Management Systems
• Email Management
• Data Entry
• Content Writing
• Copy Editing
• Database Administration
• Payroll
• Web Content Development
• Administrative Assistants
• Customer Service
• Editing
• Quickbooks
• Social Media
• Telephone Skills
• Filing
• Expenses
• Outlook
• Calendars
• Event Management
• Fax
• Administrative Assistance
• Microsoft Excel
• Microsoft Office
• Strategic Planning
• Management
• Team Building
• Microsoft Word
• Problem Solving
• Leadership
• Marketing Strategy
• Marketing
• Business Development
• Sales
• Public Speaking
• Event Planning
• Microsoft Outlook