Brianne Mathew
Director, VP | Enterprise Transformation, Product, Program and Project Management, Process Optimization, Customer Engagement & Retention, Change Management, Operations Leadership, Transportation and Financial
- Role
- Senior Director Information Technology Customer Experiences at Fiserv
- Location
- Omaha, NE, US
- LinkedIn followers
- 500 followers
About Brianne Mathew
As a transformation-driven executive, I specialize in strategic product delivery, operational enablement, and enterprise-wide transformation. My superpower is identifying and cultivating talent that ultimately builds efficient, high-performing teams—teams that not only execute but elevate the organization’s culture and capabilities. With over 15 years of leadership experience in financial services and transportation, I bring a proven track record in Lean and Agile delivery, scalable training frameworks, and inclusive transformation initiatives that drive lasting business value. I have architected and delivered multimillion-dollar initiatives that reduced service friction, improved output, and accelerated feature delivery. My sweet spot is where strategy meets execution—aligning cross-functional stakeholders, optimizing systems, and delivering measurable impact.
Experience
Senior Director Information Technology Customer Experiences
Oct 2025 — Present · Omaha, NE, US
Education
University of Nebraska at Omaha
Bachelor of Science, History (Early Civilizations/British) and Spanish
2009 — 2010
Midland University
Masters of Business Administration, Business/Finance
2015 — 2016
University of Nebraska at Omaha
Child Psychology and Family Sociology
2000 — 2003
Papillion-LaVista High School
Diploma, College Prep
Skills
- Value Stream Mapping
- Management
- Microsoft Excel
- Call Centers
- Cross Functional Team Building
- Team Leadership
- A3 Thinking
- Visual Management
- Standard Work
- Public Relations
- Leadership
- 5s
- Leader Standard Work
- Customer Satisfaction
- Training
- Budgets
- Cross-Functional Team Leadership
- Fundraising
- Microsoft Office
- Sales
- Building Effective Relationships
- Project Planning
- Customer Service
- Lean Thinking
- Nonprofits
- Access
- Lean Tools
- Organizational Development
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