Brianne Heisel

About Brianne Heisel

With a diverse background spanning commercial and government sectors, Brianne brings…

Experience

1. Senior Director, Cx Transformation

   TELUS Digital

   Jul 2025 — Present

   I lead the development and implementation of innovative technology solutions that optimize agent performance and elevate customer experiences. My team specializes in building tailored solutions for unique industry challenges—ranging from call routing and IVR systems to advanced AI and automation—ensuring agents have the tools to succeed in high-volume environments.In addition to agent-focused technologies, I oversee the design and execution of self-serve journeys across customer-facing mobile and web applications. Through strategic portfolio management, we ensure that consumers can easily navigate and resolve issues independently, reducing operational costs while maintaining high satisfaction. This dual responsibility allows my team to plan for smart, future-proof technology investments on both the consumer and agent sides, creating a balanced, integrated approach to customer service.

Education

• University of Virginia

  Bachelor's Degree, Electrical Engineering, Materials Science Engineering

• Longwood University

  Master of Business Administration - MBA, Business Administration and Management

• UNC Charlotte Belk College of Business

  Executive Education Program

Skills

• Leadership
• Matlab
• Public Speaking
• Control Logic
• Solidworks
• Engineering
• System Testing
• Microsoft Project
• Visio
• Autocad
• Mathcad
• Hmi Design
• Rslogix 5000
• Proposal Support
• Software Documentation
• Plc Ladder Logic
• Fda Validation
• Control Systems Design
• Manufacturing
• Requirements Management
• Dod Acquisition
• Release Management
• Test Process Development
• Solid Edge
• Website Development
• Requirements Analysis
• Plc Programming
• Embedded C
• Microsoft Office
• Process Control
• Integrated Master Schedule Management