Brianna B.

Customer Success Manager @athenahealth

Owns client lifecycle within assigned book of accounts which generates over $3 million in annual revenue • SaaS consulting experience while collecting product feedback to help influence the roadmap for our B2B customers • Collaborates with internal stakeholders to tailor a long-term success plan for each client that aligns with their business goals • Prepares and publishes metrics and quarterly performance reviews to measure client success • Defines, structures, and executes operational and strategic initiatives by developing work plans, gathering, and synthesizing relevant data, leading analyses, and developing actionable recommendations