Brianna Acosta

About Brianna Acosta

Experienced HR and hospitality professional with over 8 years of progressive responsibility in customer service, human resources, and operations. Proven ability to lead cross-functional teams, manage HRIS systems, and deliver exceptional service in high-volume environments. Adept at handling employee relations, payroll, and onboarding processes. Seeking to contribute to a dynamic organization in hospitality or corporate HR.

Experience

1. Process Delivery Specialist

   IBM

   Aug 2025 — Present

   Initially contracted to work on all prior HR Generalist responsibilities for MVW Associate Service Center-Recognized as a SME (Subject Matter Expert) for the Associate Service Center team for MVW-Key member in the team dedicated to knowledge capture and transfer for processes of the Associate Service Center roles and responsibilities to the IBM offshore team-Developed job aides to assist with training offshore team - for Workday case management and call handling-Helped ensure IBM offshore team was prepared to takeover responsibilities by February 2026-Initial 6-month contract was extended to further provide support to offshore team-Conduct daily quality assurance audits on Workday case management and call handling, and deliver feedback to the team and ways to improve.

Education

• California State Polytechnic University-Pomona

  Bachelor of Science (B.S.), Hospitality Management