Brianna Ritter
Microsoft Dynamics 365 | CRM Implementation | Product Owner | Project Management | Power Platform | Model-Driven Apps | Power Automate | Process Improvement | Agile Methodology | DevOps | Organizational Change Management
- Role
- Senior Consultant at Ritter Solutions
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
About Brianna Ritter
I am an information systems specialist focusing on the application of the Microsoft Power Platform to business functions in the areas of sales, marketing, and customer service. I have worked in / with global tech companies, national manufacturing and supply chain firms, local government agencies, international financial services institutions, and regional nonprofits. My strengths include CRM software implementation, relational database design, user training and support, and organizational change management.
Experience
Senior Consultant
Jun 2025 — Present · Houston, TX, US
Gathered and documented client system requirements and performed solution modeling in collaboration with the client- Configured and customized D365, model-driven apps, Power Automate flows, and SharePoint sites for our clients- Performed unit testing of any changes we made before handing off to the client for user acceptance testing- Provided support activities for customers, as well as best-practice guidance on system customizations and relational database design- Trained client on D365 out-of-the-box functionality and any enhancements we added- Provided thorough documentation of any changes we made to the client systems- Performed many of the same functions described above internally as we work to customize our own D365 CRM system
Education
Baylor University - Hankamer School of Business
BBA, Management Information Systems
Skills
- Powerpoint
- Microsoft Excel
- Xml
- Crm
- Teamwork
- Loss Prevention
- Social Media
- Microsoft Office
- Customer Service
- Training
- Sharepoint
- Management
- Team Building
- C#
- Visual Merchandising
- Marketing
- Leadership
- Visual Basic
- Time Management
- Adobe Cq 5.0 (Day Communique)
- Microsoft Word
- Outlook
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