Brian Mullally

Head of Business Excellence - Northern Europe @Ricoh UK

Birmingham, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jul 2025 — Present

Head of Business Excellence - Northern Europe @Ricoh UK

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Birmingham, GB

EDUCATION

2008 — 2009

Dublin Business School

BA (Hons), Business Information Systems

2009 — 2012

Birkbeck, University of London

BSc, Information Systems and Management

SKILLS

SqlCall CenterManagementProject ManagementCall CentersSix SigmaDatabasesAnalyticsCloud ComputingCustomer ExperienceBusiness Process ImprovementVendor ManagementBusiness AnalysisGlobal StrategyItilBusiness IntelligenceMicrosoft OfficeCustomer ServiceProgram ManagementProcess Improvement

ABOUT BRIAN MULLALLY

Possible summary:As a Senior Project & Transformation Manager at Ricoh UK, I lead and manage complex and strategic initiatives that drive business growth, operational excellence, and customer satisfaction. I have over 20 years of experience in delivering successful outcomes across various domains, such as manufacturing, IT, and services, using Agile and Lean methodologies.I am a certified in Six Sigma (Black Belt), Advanced RPA Professional and Agile Project Management Practitioner, with strong skills in business analysis, change management, and stakeholder engagement. I am passionate about leveraging automation, innovation, and collaboration to create value and impact for Ricoh and its clients. My mission is to enable digital transformation and continuous improvement in a fast-paced and dynamic environment.

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Brian Mullally — Head of Business Excellence - Northern Europe at Ricoh UK in Birmingham, GB | Unifers