Brian Magnusson

About Brian Magnusson

Program Manager Senior Technical Account Manager Software Development Manager Software Development Team Lead Quality Assurance Lead Systems AdministrationValue Offered: Cross Functional Team LeadershipProgram/Project managementScrum Master & Agile development advocateProcess ImprovementTraining (Team & Client)Software Development Life cycleBusiness relationship managementWhen I see a problem, I propose solutions and strive to make an impact.I have a sense of urgency, but I don’t over-commit.I pursue my goals with conviction.I am not afraid to be challenged.I thrive because of continuous improvement.I am open to new ideas from others

Experience

1. Saas Operations Service Manager

   Broadcom

   Apr 2021 — Present · Draper, UT, US

   Identify and track opportunities to improve the site reliability of SaaS products and prioritize them in a backlog of work for product teams and SREs· Drive corrective actions and defect prioritization with product groups· Submit operational user stories for supportability improvements· Perform operational sign off for RCAs for assigned product portfolio· Ensure product operational weaknesses are continually fed back to product engineering teams· Conduct monthly interlock between various stakeholder groups to ensure alignment on key objectives and outcomes· Present product availability and KPI data and provide updates on progress toward product site reliability goals to senior stakeholders in monthly service reviews· Review and approve planned changes to the production environment for assigned product portfolio· Work with assigned SREs to onboard new SaaS products into Broadcom’s standard SaaS operational model· Review onboarding readiness with assigned SREs then request and obtain acceptance from Service Ops leaders at onboarding process gates· Participate in operational service audits and lead/direct operational evidence gathering

Education

• University of Phoenix

  Bachelor of Business Administration (BBA), Business/Commerce, ECommerce

• Western Governors University

  MBA, Information Technology Management, MBA IT

  2015 — 2017

Skills

• Windows
• Agile Project Management
• System Administration
• E-Commerce
• Web Applications
• Domain Name System (Dns)
• Architecture
• Negotiation
• Data Center
• Troubleshooting
• Red Hat Linux
• Leadership
• Team Leadership
• Sql
• Linux
• Unix
• Perl
• Databases
• Dns
• Integration
• Business Process
• Html
• Software Development Life Cycle
• Quality Assurance
• Software as a Service (Saas)
• Unix Shell Scripting
• Agile Methodologies
• Management
• Cloud Computing
• Software Project Management
• System Deployment
• Servers
• Crm
• Software Development
• Scrum
• Saas
• Security
• Enterprise Software
• Project Coordination
• Web Development