Brian L.

About Brian L.

Customer advocate with strong background in project/release management. Focused on…

Experience

1. Business Program Manager

   Microsoft

   Mar 2014 — Present · Issaquah, WA, US

   Global project management of customer support launch deliverables for multiple product lines.• Successfully delivered the release management components of a major customer service vendor migration program involving multiple lines of business across all global markets.This resulted in major cost savings and efficiency gain for the company. • Drove the release management process for multiple Microsoft products and brands: Windows 10; Microsoft Band; Microsoft Surface; Xbox; • Collaborated on a user interface redesign of the customer support experience for the Xbox One S brand. This resulted in a cost savings of 20% in the first 6 months of the program. Officially recognized and rewarded for this work by senior management.

Education

• University College Dublin

  BS

• San Jose State University

  Electrical and Electronics Engineering

Skills

• Software Development Life Cycle
• Team Leadership
• IT Strategy
• Pmp
• Software Development
• Scrum
• Product Planning
• Change Management
• Process Improvement
• Software as a Service (Saas)
• Software Project Management
• System Deployment
• Program Management
• Sdlc
• Agile Methodologies
• Microsoft Products
• Microsoft Technologies
• Enterprise Software
• Partner Management
• Business Process Improvement
• Release Management
• Outsourcing
• Strategy
• Project Management
• Web Services
• Technical Leadership
• Saas
• Agile Project Management
• Product Management
• Distributed Systems
• Sharepoint
• Integration
• Project Portfolio Management
• Business Intelligence
• Virtual Teams
• Cross-Functional Team Leadership
• Software Engineering
• Vendor Management
• Service Delivery
• Cloud Computing