Brian Lictao

About Brian Lictao

A third-year Accounting student at San José State University, pursuing a concentration in Business Administration with a strong interest in tax accounting as well as financial services. My hands-on experience in operations and customer service has built transferable skills in financial accuracy, compliance, and client services. At Jamba and UPS, I consistently increased transaction value, maintained inventory controls, and ensured compliance with financial and organizational policies. I am currently seeking opportunities where I can apply my growing accounting knowledge, strong organizational habits, and work ethic in a professional setting to support my long-term goals of becoming a CPA.

Experience

1. Team Member at Jamba

   Fresh Dining Concepts

   Dec 2024 — Present · San Jose, CA, US

   Enhanced customer satisfaction scores by implementing effective upselling techniques during service interactions, leading to a 25% increase in average transaction value and contributing to an annual revenue boost of stocking of supplies, overseeing inventory levels to optimize cost and efficiencyRegularly operated cash registers and POS systems with precision, handling cash transactions and minimizingdiscrepancies, Adhered strictly to cash handling and financial policies to safeguard company assets.Delivered superlative customer service by managing transactions accurately and efficiently. Utilized upsellingtechniques to enhance profitability and customer satisfaction.Upheld strict compliance with all company and regulatory guidelines related to food safety, security, andproperty management, protecting organizational interests and ensuring operational integrity.Executed and monitored cleaning and maintenance procedures for operational equipment, contributing to themaintenance of financial systems integrity and ensuring the reliability of financial data.Demonstrated strong problem-solving skills by resolving inventory discrepancies quickly and accurately