Brian Holland
Director @Virgin Media O2
Signup · Get unlimited contacts
WORK HISTORY
Director @Virgin Media O2
Liverpool, GB
EDUCATION
Edge Hill University
Bachelor of Science (BSc), Sport Studies & Business Management
ABOUT BRIAN HOLLAND
Senior Operations and Customer Transformation Leader, with a strong track record of driving large-scale customer operations, network expansion, and enterprise-wide transformation within the telecommunications sector. Expert in co-creating and delivering strategy, technology-enabled solutions, and operating models that deliver step-change improvements in customer experience, efficiency, and revenue growth. Trusted partner at board and executive level, with deep experience aligning strategy, financial governance, and operational delivery across complex, regulated environments. Recognised for solution-oriented leadership style, record-breaking operational performance, and the ability to build highly engaged, empowered teams through a coaching-led approach. KEY SKILLS:Customer Operations Leadership | End-to-end Customer Journey Transformation | Enterprise-wide Operating Model Design | Technology & AI-enabled Service Innovation | EBITDA Growth | Strategic Experience Design | End-to-End Customer Operations | Customer Service & Support | Customer Relations | Customer Experience | Operational & Business Transformation SOFT SKILLS:Strategic Leadership | Creativity | Teamwork | Problem Solving | Adaptability | Innovative | Commercial Acumen | Excellent Communication | Collaborative | Strong Analytical Skills | Time Management | Passionate | Resilient | Creative | Influencing & Negotiation Skills | Attention to Detail | Decision Making. CAREER HIGHLIGHTS:• Co-developed large-scale technical solutions that improved operational efficiency and increased revenue.• Built high-performing teams through clear direction, strong storytelling, and a coaching-led approach.• Played a key role in landing a £3.5bn, five-year partnership to fast-track UK network growth.• Delivered record customer retention of 88% and reduced churn to 13.8%, protecting over £160m in YoY.• Exceeded revenue and EBITDA targets by 50% while reducing resource cost per home by 50% year on year.• Achieved record employee engagement scores with consistent double-digit growth across transformed teams.Thank you for visiting my profile!
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.